Unified Customer Intelligence
Beyond the 360° view
Our AI agents autonomously synthesize data from internal systems, communication, and public footprints to construct a dynamic digital twin of the customer.
Your actionable intelligence feed
Signals
ImpactCraft turns the chaos of emails, tickets, and metrics into a structured stream of 4 Business Signals, so you can stop digging for data and start acting with precision
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Issues Catch friction points before they turn into escalations
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Promises Track commitments to ensure 100% follow through
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Expectations Stay aligned with customer's expectations
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Appreciation Identify moments of delight that help build trust
Full Lifecycle Management: We don’t just find signals; we track them to resolution. AI-led guidance assists you in problem solving to address the signals.
your 'revenue at risk' radar
Portfolio health
Go beyond vague health scores. Get a comprehensive view of your portfolio and individual accounts
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Multi-Dimensional Drilldown Understand exactly where impact is stalling-whether it’s fulfilment, adoption, or stakeholder engagement.
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Pre-Analyzed Narratives Get an instant AI summary explaining the context of a health drop- knowing exactly who is unhappy and why.
Move from guessing the risk to fixing the cause
your proactive growth engine
Opportunities
Transition from opportunistic upsells to a systematic expansion machine
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Automated discovery AI flags expansion opportunities by scanning for customer need and delight moments.
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Deep-Dive Research Use built-in, chat-based research to enrich the opportunity with public domain insights.
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Intelligent Pipeline Management Manage stages with guided actions to ensure you never miss a growth trigger.
your daily comman center
Planning & execution suite
Intelligence is useless without action. ImpactCraft unifies your workflow into one seamless environment.
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Priorities Start your day with a snapshot of urgent signals, opportunities, and deadlines.
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Project Management Orchestrate complex journeys- like Onboarding or Account Revival, without the chaos.
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Tasks & Governance Assign actions across the team and enable fact-based performance conversations.
your intelligent expert partner
Ask AI
Augment your team’s expertise with AI that does the heavy lifting, turning hours of research and prep into seconds
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Automated QBRs Instantly collate data and insights into a perfect Business Review agenda.
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Company Research Define what you need to know and let AI scour the web for a full briefing.
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Co-pilot Get instant, accurate answers about any account’s history or past commitments.
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Problem-Solving Agent Work alongside an AI that diagnoses root causes to find the fastest path to resolution.
Pre-built integrations
Our integration toolkit offers an array of pre-built adapters that streamlines integration with your existing systems
Ticketing system
CRM
Data warehouse
Product analytics
Analytics
Document repository
Data lakes
storage
storage
Accounting
Books
security & compliance
Enterprise Grade Security you can trust
Your data security is our top priority. ImpactCraft is proud to be SOC 2 Type 1 compliant, having successfully completed a rigorous independent audit of our security controls
