Customer Signal Radar
Detect Signals across your entire Customer Portfolio
Capture customer signals across interactions, operational systems, and external sources.
Act early to prevent churn and capture expansion opportunities.
Continuous visibility and control
Customer Signal Radar operates as a continuous intelligence system across your customer portfolio—detecting signals, assessing portfolio health, surfacing opportunities, and enabling teams to act proactively.
Your actionable intelligence feed
Signals
Customer Signal Radar detects early indicators across interactions and operational activity. Teams can identify churn risk, unmet expectations, and expansion opportunities without digging across systems.
These indicators often appear weeks before outcomes change.
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Issues Early indicators of risk, dissatisfaction, or unresolved problems
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Commitments Promises made to customers that require follow-through
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Expectations Indicators of unmet needs or shifting expectations
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Appreciation Positive feedback reflecting satisfaction or delight
Signals are continuously enriched and tracked to closure. Teams can move from detection to resolution without losing context.
your 'revenue at risk' radar
Portfolio visibility
Get a comprehensive, real-time view of your entire customer portfolio so you can identify risk, understand what is driving it, and act before outcomes are impacted.
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Multi-Dimensional Drilldown Understand where risk is emerging across adoption, engagement, fulfillment, and stakeholder sentiment.
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Context and root cause clarity Instantly understand what is driving risk across accounts and stakeholders, and why it matters.
Move from guessing the risk to fixing the cause
your proactive growth engine
Opportunities
Surface expansion opportunities early from customer signals and act before they are missed.
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Automated discovery AI identifies expansion opportunities by scanning customer signals across interactions, product usage, and external context.
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Deep-Dive Research Enrich opportunities with internal context and external intelligence to understand why the opportunity exists and how to pursue it.
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Intelligent Pipeline Track opportunities from signal to closure with guided actions so no expansion opportunity is missed.
From intelligence to action
Action orchestration
Turn signals and insights into coordinated action across your customer portfolio so teams can respond early and drive outcomes.
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Signal-driven prioritization Focus teams on the most critical risks and opportunities across the portfolio based on real-time signals.
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Cross-team collaboration Coordinate actions across teams for key customer moments such as onboarding, renewals, and escalations so nothing falls through the cracks.
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Execution with accountability Ensure actions are completed with clear ownership, progress tracking, and visibility across the portfolio.
Move from fragmented actions to coordinated execution across your customer portfolio.
your intelligent expert partner
Ask AI
Access your entire customer intelligence system on-demand. Get answers, insights, and recommended actions grounded in real-time customer context.
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Automated QBRs Automatically generate business review content using account context, risks and opportunities.
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Company Research AI analyzes external data sources to provide a comprehensive view of a customer’s business and market context.
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Co-pilot Ask questions about any account and get precise answers grounded in interactions, signals, and historical context.
Connect and unify your customer data
Bring together customer signals from across your systems including CRM, support, product usage and communication into a unified intelligence layer using pre-built integrations.
Support systems
CRM
Data warehouse
Product analytics
Analytics
Communi-cation
Document repository
Data lakes
storage
storage
Accounting
Books
security & compliance
Enterprise-grade security and data governance
Your customer data is protected with enterprise-grade security, strict access controls, and independently audited compliance standards including SOC 2 Type 1.
